Payment Options
Written estimates before treatment begins, all four major cards accepted at the desk, and three third-party payment providers we accept. Nothing about paying for your pet’s care should come as a surprise.
- Mon–Fri 8:00 AM – 7:00 PM
- Sat 8:00 AM – 5:00 PM
- Sun closed
Questions about an estimate? Call 916-714-3333 and ask for the front desk.
In order to maintain our high standard of service, we require that payment is made at the time services are rendered. We provide estimates for all surgeries and hospitalisations, and if you have not received one you are welcome to request an estimate at any time for your expected charges.
Payment is due at the time of service. We accept cash, debit, Visa, Mastercard, Discover and American Express, and we accept CareCredit, Scratchpay and Cherry.
Estimates Before Anything Proceeds
An estimate is a written range for a specific plan, not a vague figure. For surgery and hospitalisation you receive one before your pet is admitted, and it separates what is certain from what depends on findings, so you can see where a number might move and why.
If a plan changes partway through, we stop and call you. Nothing beyond an approved estimate goes ahead without a conversation first, and where there is more than one reasonable path we will explain the trade-offs rather than present a single figure.
Ask for an estimate
You can request an estimate for any expected charge at any time, including routine work. Ask at the desk or by phone and we will prepare one.
Cards we take at the front desk
Payment is due at the time services are rendered. Alongside the four major cards we accept cash and debit, and we can split a bill across two payment methods if that helps.
Third-party providers we accept
Three third-party providers accepted at our front desk. Each one sets its own terms and eligibility, and handles the application directly with you.
CareCredit
A healthcare payment card accepted at our front desk. Terms and eligibility are set by CareCredit and applied for directly with them.
Scratchpay
Accepted at our front desk. Scratchpay runs its own application and sets its own terms.
Cherry
Accepted at our front desk. Cherry runs its own application and sets its own terms.
Pet Insurance and How Claims Work
With most pet insurance plans you pay the veterinarian up front and are reimbursed by your provider after filing a claim. That is worth knowing before an emergency, because it means the payment decision still happens on the day of treatment.
We are happy to provide the itemised invoice and medical records your insurer needs, and our team can send them directly if you give us the claim details. Comparison services such as Pawlicy Advisor are a reasonable place to start if you are weighing policies.
Insured already?
Tell us at check-in. We will make sure the invoice is itemised the way most insurers expect, which usually speeds up reimbursement.
Common questions
Anything unclear about a bill or a plan? Call 916-714-3333 and we will walk through it with you.
What forms of payment do you accept?
Cash, debit cards, Visa, Mastercard, Discover and American Express. We also accept CareCredit, Scratchpay and Cherry.
Do you offer payment plans?
Not directly. We accept CareCredit, Scratchpay and Cherry at the front desk, and each of those providers handles its own application and terms with you.
Who handles the application for CareCredit, Scratchpay or Cherry?
Each provider does. CareCredit, Scratchpay and Cherry set their own terms and eligibility, and the application is between you and them.
Can I get an estimate before I commit?
Yes, and we encourage it. Estimates are provided as standard for all surgeries and hospitalisations, and on request for anything else.
Do you bill my pet insurance directly?
Most insurers reimburse you rather than pay us, so payment is due on the day. We will give you the itemised invoice and records your provider needs to file the claim.
Care first, paperwork second
Book online or call 916-714-3333. We will talk through costs before anything begins.