Payment Options
Written estimates before treatment begins, all four major cards accepted at the desk, and three financing partners that can approve a plan in minutes. Nothing about paying for your pet’s care should come as a surprise.
- Mon–Fri 8:00 AM – 7:00 PM
- Sat 8:00 AM – 5:00 PM
- Sun closed
Questions about an estimate? Call 916-714-3333 and ask for the front desk.
In order to maintain our high standard of service, we require that payment is made at the time services are rendered. We provide estimates for all surgeries and hospitalisations, and if you have not received one you are welcome to request an estimate at any time for your expected charges.
Payment is due at the time of service. We accept cash, debit, Visa, Mastercard, Discover and American Express, and we offer financing through CareCredit, Scratchpay and Cherry.
Estimates Before Anything Proceeds
An estimate is a written range for a specific plan, not a vague figure. For surgery and hospitalisation you receive one before your pet is admitted, and it separates what is certain from what depends on findings, so you can see where a number might move and why.
If a plan changes partway through, we stop and call you. Nothing beyond an approved estimate goes ahead without a conversation first, and where there is more than one reasonable path we will explain the trade-offs rather than present a single figure.
Ask for an estimate
You can request an estimate for any expected charge at any time, including routine work. Ask at the desk or by phone and we will prepare one.
Cards we take at the front desk
Payment is due at the time services are rendered. Alongside the four major cards we accept cash and debit, and we can split a bill across two payment methods if that helps.
Spread the cost over time
Three partners, each with a slightly different fit. Checking your rate takes a couple of minutes on a phone, and with Cherry and Scratchpay it does not affect your credit score.
Six monthly instalments
A dedicated healthcare credit card. Break the cost of treatment into six monthly instalments, with longer promotional plans on larger balances.
Fast, transparent plans
Uses online data to assess an application quickly, with simple, transparent plans. No hidden fees and no retroactive interest charges.
0% APR for those who qualify
Zero per cent APR plans are available for qualifying applicants, and checking your rate has no impact on your credit.
Pet Insurance and How Claims Work
With most pet insurance plans you pay the veterinarian up front and are reimbursed by your provider after filing a claim. That is worth knowing before an emergency, because it means the payment or financing decision still happens on the day of treatment.
We are happy to provide the itemised invoice and medical records your insurer needs, and our team can send them directly if you give us the claim details. Comparison services such as Pawlicy Advisor are a reasonable place to start if you are weighing policies.
Insured already?
Tell us at check-in. We will make sure the invoice is itemised the way most insurers expect, which usually speeds up reimbursement.
Common questions
Anything unclear about a bill or a plan? Call 916-714-3333 and we will walk through it with you.
What forms of payment do you accept?
Cash, debit cards, Visa, Mastercard, Discover and American Express. We also accept CareCredit, Scratchpay and Cherry for financed plans.
Do you offer payment plans?
Not directly, but our three financing partners do. CareCredit, Scratchpay and Cherry each let you spread the cost, and an application takes a few minutes on a phone at the front desk.
Will applying for financing affect my credit score?
Checking your rate with Cherry and Scratchpay has no impact on your credit. CareCredit runs a full application when you apply for the card.
Can I get an estimate before I commit?
Yes, and we encourage it. Estimates are provided as standard for all surgeries and hospitalisations, and on request for anything else.
Do you bill my pet insurance directly?
Most insurers reimburse you rather than pay us, so payment is due on the day. We will give you the itemised invoice and records your provider needs to file the claim.
Care first, paperwork second
Book online or call 916-714-3333. We will talk through costs before anything begins.