How did we do?
If we looked after your pet well, a short review helps another Elk Grove family decide who to trust. If we did not, we would rather hear it from you first so we can put it right.
- Mon–Fri 8:00 AM – 7:00 PM
- Sat 8:00 AM – 5:00 PM
- Sun closed
Prefer to talk? Call 916-714-3333 and ask for the practice manager.
Every review tells us something we cannot see from behind the desk. Which technician put an anxious dog at ease, whether the wait felt long, whether the discharge notes actually made sense once you got home. We read all of them, and they shape how the practice runs.
Tap a star above and you will land on our Google Business Profile with the review box open. If something went wrong, please call us instead so we can fix it.
What Happens to Your Feedback
Reviews are read at our team meeting. Praise for an individual is passed on by name, because it matters more coming from a client than from a manager. Criticism is discussed openly, and where it points at something we can change, we change it.
We do not filter reviews or ask people to take them down. An honest three-star review that explains what went wrong is more useful to us, and more useful to the next pet owner, than a five-star review with nothing in it.
Something went wrong?
Please call 916-714-3333 and ask for the practice manager before you write. Most problems can be sorted out in one conversation.
How was your visit?
Tap a star. Five means we got it right, one means we did not, and either way we want to know.
Choose a rating and we will take you straight to our Google profile, with the review box open.
What Makes a Review Useful
The most helpful reviews are specific. What your pet came in for, what the team actually did, and how it went. A line like “our cat needed a dental and we were nervous about the anaesthetic” tells a worried stranger far more than “great service”.
You do not need to write much, and you do not need to name every member of staff. Two or three sentences is plenty. If a particular person made the difference, do say so, because that is the part we can pass on.
A quick template
What you came in for, who looked after you, and one thing that stood out. That is a genuinely useful review in three lines.
Common questions
Anything else? Call 916-714-3333 and we will help.
Do I need a Google account to leave a review?
Yes, Google requires you to be signed in to a Google account. If you would rather not, you are very welcome to send feedback through our contact page or by phone instead.
Where does the star rating take me?
Straight to our Google Business Profile with the review box open. You choose your own rating there, so nothing is submitted just by tapping a star here.
Can I leave feedback without making it public?
Of course. Use the contact page or call 916-714-3333 and ask for the practice manager. Private feedback reaches the same team.
Will you remove a negative review?
No. We would rather answer it honestly and fix whatever caused it. If we have made a mistake we will say so.
Can I review you somewhere other than Google?
Yes. We are also on Yelp and Facebook, and reviews there are just as welcome.
Thank you for taking the time
And if your pet is due to be seen again, booking takes about the same minute.